I didn't get the email
What to do when an invite, password reset or verification email from TardySweep doesn't arrive.
TardySweep sends emails for invitations, password resets and sign-up verification codes. Most emails arrive within a minute or two. If yours hasn't, try these in order.
- Wait two minutes and refresh your inbox.
- Check your spam, junk and "Other" or "Promotions" folders. Search your mailbox for "TardySweep". If you find it, mark it "Not spam" so future emails arrive normally.
- Check the email address. Make sure you (or your admin) typed your school email exactly, with no typos.
- Ask for it again.
• Password reset: use Forgot your password? Click Here. on the sign-in page again. • Invite: ask your TardySweep admin to use Send Reminder in User Management.
- Ask your IT department to allow emails from tardysweep.com. School email filters sometimes quarantine emails from new senders.
Still stuck?
Email support@tardysweep.com with your name, your school and the email address you're trying to use.
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